RETURNS & EXCHANGES POLICY
At *BLoriginals*, we want you to be happy with your purchase. If you need to return an item, please read the policy below.
This policy applies to purchases made through BLoriginals’ online store and is subject to your statutory rights under UK consumer law.
Returns & Change of Mind
If you purchase an item online, you generally have the right to cancel your order within *14 days of receiving your goods*, without having to provide a reason.
After telling us that you wish to cancel, you normally have a further *14 days to send the goods back to us*.
Items should be returned in a condition that allows us to assess their condition. You may inspect and try on clothing as you would in a shop, but please do not wear, wash, alter, damage or otherwise use the item beyond what is reasonably necessary to inspect it.
If the value of an item has been reduced because it has been used or handled beyond what is reasonably necessary to inspect it, we may be entitled to make an appropriate deduction from your refund where permitted by law.
Return Conditions
For a standard change-of-mind return, we ask that items:
* Are unworn, except for reasonable inspection or trying on.
* Have not been washed, altered or damaged.
* Are returned with their original tags attached where possible.
* Are returned in suitable packaging to prevent damage during transit.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible at info@bloriginals.com.
Please include your order number and, where appropriate, photographs showing the issue.
Your statutory rights are not affected by this policy. Under UK consumer law, goods must generally be of satisfactory quality, fit for purpose and as described. This applies to sale items as well as full-price items.
Where an item is faulty or otherwise does not meet your statutory rights, BLoriginals will provide the appropriate remedy required by law, which may include a repair, replacement, price reduction or refund depending on the circumstances.
Refunds
Once your returned item has been received and inspected, we will confirm whether your refund is approved.
Where you are entitled to a refund, it will normally be made using the *same payment method used for the original purchase*, unless another method has been agreed.
For online cancellations, refunds are generally due within *14 days* of receiving the returned goods, or earlier where you provide appropriate evidence that the goods have been returned, subject to the applicable legal requirements.
Return Postage
For a change-of-mind return, the customer is normally responsible for the cost of returning the item to BLoriginals, provided we have informed you of this requirement.
Return address:
BLoriginals Clothing Brand
2 Huntley Road,
L6 3AJ United Kingdom
We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.
Sale Items
Sale and discounted items are eligible for returns in accordance with this policy and your statutory consumer rights.
A discount or sale price does not remove your legal rights.
If an item was specifically sold with a disclosed fault or defect and you were made aware of that fault before purchase, different rights may apply in relation to that particular fault.
Exchanges
If you would like to exchange an item for a different size or colour, please contact us at info@bloriginals.com.
Exchanges are subject to stock availability.
If the requested replacement is unavailable, we will contact you to discuss the available options.
Nothing in this section limits your statutory rights where an item is faulty, damaged or otherwise does not conform to the contract.
Late or Missing Refunds
If you are expecting a refund and have not received it, please:
1. Check your original payment account.
2. Contact your card provider or payment provider, as processing times can vary.
3. Contact your bank if applicable.
4. If you still have not received your refund, contact BLoriginals at info@bloriginals.com with your order number.
Items We Cannot Accept
We may be unable to accept a return where an item has been damaged, washed, altered or used beyond what is reasonably necessary to inspect the product.
However, this does not affect your statutory rights where the goods are faulty, damaged on arrival, incorrect or otherwise fail to meet the requirements of UK consumer law.
Personalised or Made-to-Order Items
Where BLoriginals offers personalised or genuinely bespoke products, cancellation rights may be different where the law permits an exception for goods made to the customer’s specifications.
Any applicable exception will be clearly stated on the relevant product page before purchase.
Your Statutory Rights
This policy does not affect your legal rights as a consumer.
BLoriginals will comply with applicable UK consumer protection legislation, including the *Consumer Rights Act 2015* and applicable rules concerning online and distance sales.
Contact Us
If you have any questions about refunds, returns or exchanges, please contact:
Email: info@bloriginals.com
Please include your *order number* in your message so that we can deal with your request as quickly as possible.
*Thank you for supporting BLoriginals Clothing Brand*
All returns and exchanges made via our online portal www.bloriginals.com would need to be shipped to :
2 Huntley Road,
L6 3AJ United kingdom
Tel: +447721720992