Frequently Asked Questions
What is BLoriginals?
BLoriginals is a clothing brand focused on creating original, high-quality pieces designed for everyday wear with a distinctive style.
How do i choose the right size?
Please check our ‘Size Guide’ before placing your order. If you’re between sizes or need help choosing, feel free to contact us and we’ll be happy to assist.
How long will my order take to arrive?
Orders are usually processed within 2-3 business days. Once your order has been dispatched, you’ll receive tracking information where available. Delivery times may vary depending on your location.
Do you offer international shipping?
Yes, we offer shipping to countries/regions. Shipping costs and delivery times are calculated at checkout.
How much is shipping?
Shipping costs depend on your location and order. The available shipping options and prices will be shown at checkout before you complete your purchase.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details, if tracking is available for your chosen delivery method.
Can I change or cancel my order?
We process orders as quickly as possible, so please contact us immediately if you need to make a change or cancellation. We cannot guarantee changes once an order has been processed or dispatched.
What is your return policy?
We accept returns on eligible items within 14 days of delivery, provided the items are unworn, unwashed, and in their original condition with all original tags attached.
Please see our Returns & Exchanges Policy for full details.
Can I exchange an item for a different size?
Yes, eligible items can be exchanged for another size, subject to availability. Please contact us within 14 days of receiving your order.
What if I receive a damaged or incorrect item?
We are sorry if something isn’t right with your order. Please contact us at info@bloriginals.com within 7 days and include your order number and clear photos of the issue. We will work to resolve it as quickly as possible.
How should I care for my BLoriginals clothing?
Care instructions vary by garment. Please follow the washing and care instructions on the label inside each item to help maintain its quality and fit.
Are your products made sustainably?
We are committed to continuously improving the way our products are designed, produced, and packaged. For specific information about the materials and production of an item, please check its product description.
What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include . Visa, Mastercard, PayPal, Apple Pay, Google Pay, etc.
Will i receive an order confirmation?
Yes! After successfully placing your order, you’ll receive an order confirmation by email. If you do not see it, please check your spam or junk folder.
What happens if my package is delayed or lost?
If your order has not arrived within the expected delivery timeframe, please contact us with your order number and we will help you investigate the delivery.
How can I contact BLoriginals?
For any questions or support, please contact us through info@bloriginals.com. Our team will be happy to help.